How to win over working staff

Fellowship and Self-respect is Most Important for Workers

Man is a Social Creature

Taylor assumed that workers are individualistic in their approach and that every worker thinks logically, acts selfishly and is exclusively concerned with his own interest. The Hawthorne Investigations showed this to be a fallacy. The workers behaviour is governed by the group atmosphere.

Primary Working Group 

If one walks through any factory and observes men at work, one finds that they generally work in small groups. We may call these groups primary working groups. While the work goes on, workers are found talking, to each other, gossiping. throwing paper balls, laughing or singing. In the process, the individual worker loses his identity and becomes a member of the group.

The workers act and react to one another. Proper understanding of such working groups is important for organisational efficiency

Sense of Belonging

In case a worker is not accepted as a member by his group and is treated as an outcast, he cannot be happy and may not be able to work. The strongest human urge is to have friends and colleagues. The quest for fellowship is eternal. Without friends, the worker becomes solitary and utterly helpless. Even after retirement, people call at their offices and factories to meet their former colleagues and friends whom they miss greatly. The sense of belonging to a group gives one a feeling of security. It is the basis of all team work in factories.

Desire to Help

Worker wants to love and to be loved. He expects others to alp him and he is also keen to help others. There is a famous and emaciated beggar, hardly able to stand on his legs. gives painting called The Alms-giving Beggar', in which a very o4 alms to a robust, mendicant brat. His face radiates happiness He says to himself. 'Well, I too can help others. This is also the feeling workers share.

Identification with the Task

The girls in the First Assembly Test Room Experiment se production record after their concessions had been with How do we explain this strange behaviour? The girls involved themselves in the experiment. They thought, Are working here for some petty concessions? The whole world watching our work. Eminent professors are observing our behaviour. Shall we be like small children and neglect our work because these small concessions are withdrawn?

Their self-respect was at stake. They wanted to preserve and enhance their self-respect. The work became their own work They therefore worked with greater vigour and enthusiasm when the concessions were withdrawn.

Recognition 

Workers no doubt want money. But they also want many other things. They want recognition of their work. When a foreman tells a worker that he had great difficulty in getting a job done in his absence the previous day, the worker feels happy. The feeling that he is indispensable develops his self-confidence and at once generates fresh enthusiasm.

Self-respect and Efficiency 

Nothing is more precious to a worker than his self-respect Humiliation or insult can do serious damage to his morale Efficiency depends upon self-respect and when self-respect enhanced, it improves efficiency.